Privacy Policy

Planet Dog Privacy Policy

Planet Dog is part of Planet Dog Inc. Planet Dog Inc. is committed to protecting and respecting your privacy. This privacy policy will explain how our organisation uses the personal data we collect from you whilst using our website.

For the purpose of the data protection laws, the data controller is Planet Dog Inc.(registered in England and Wales with company number 15656592 whose registered office is at 22 Nottingham Road, Isleworth, England, TW7 6PB.

1. What Data Do We Collect:

Planet Dog Inc. collects the following data:

1.1 Personal information you give us:

When you use www.theplanetdog.com or correspond with us by email or phone we may ask you to provide personal information including email address, first name, last name, phone number, payment details and details about your pet(s).

1.2 Information we get from your use of our services:

Planet Dog Inc. collects information about the services you use and how you use them, such as when you view and interact with the website, our products or our advertisements.
In addition, we may gather certain information about you, including details of your operating system, browser version, domain name and IP address, and the details of any website from which you accessed our website.
We may collect your personal data when you interact with our employees by email, on the phone or in person and we record those conversations, either because we are required to do so under regulation, or for training purposes so that we can improve our services.
We may collect your payment information when you choose to purchase a product or sign up to a subscription.

1.3 Information from third parties or publicly available sources:

We may also collect your personal data (such as contact information or purchasing habits) from third parties or publicly available sources.

1.4 Cookies:

Planet Dog Inc. may set and access cookies on your computer. Read more about cookies and how we use them in the cookies chapter of this Privacy Policy (see section 7).

2. How Will We Use Your Data:

When you use our website or provide your details at an event or via a promotion, Planet Dog Inc. may collect information to enable us to do the following:

Better understand the needs of our customers and how we can improve products or services.
Provide information about goods and services we offer which may be of interest to you.
Notify you of any changes to our goods or services.
Identify and target you in social networks and search providers when consent is given.
Answer requests from customers (existing and potential customers).
Respond to those who might be interested in working with Planet Dog.
Perform the activities required to run a compliant business.
Create your account. This includes your marketing preferences.
Make purchase or subscription payments.
Keep track of what products you are interested in.
Send you a welcome email, to verify your account when you register with the site or sign up at one of our promotions.
Email you about updates on the website.
Identify and target you in social networks and search providers when consent is given.

Please note we will not use any financial information for any purpose other than to process payments made by you for our products or due to you by agreement (e.g. refunds).

3. How Do We Protect Your Data:

3.1 Planet Dog Inc. is committed to protecting the privacy and security of your Personal Data. Planet Dog Inc. site is on Webflow which covers all six PCI standard categories and applies to every store using their platform including ours:

Maintain a secure network
Protect cardholder data
Maintain a vulnerability management program
Implement strong access control measures
Regularly monitor and test networks
Maintain an information security policy

3.2 Planet Dog Inc. is responsible for deciding how we hold and use your personal data. We will comply with data protection law, which says that personal data must be:

Used lawfully, fairly, and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

3.3 Password privacy: Where you have chosen a password to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Please notify us immediately of any unauthorised use of your account. You’re responsible for all activities that occur under your account, whether or not you know about them.

4. Information That We Share:

Any personal data that we collect will not be disclosed to any third parties by Planet Dog Inc. and its affiliates, except under the following circumstances:

When you sign up for one of our newsletters your email address and name will be shared with Klaviyo. We use Klaviyo to manage our newsletter subscribers.
When you make a purchase or get a subscription your payment information will be shared with our payment service provider Recharge Payments.
When you send an email to help@theplanetdog.com your email address and the contents of your email will be shared with customer service software Freshdesk.
When you send us an email, your email address and the contents of your email will be processed by Google.
Analytics and search engine providers that assist us in the improvement and optimisation of our site and other selected third parties.
If we consider your behaviour to be unlawful, offensive, inappropriate, or objectionable on our site or at an event we will have to report you to the appropriate third party.

5. What Are Your Data Protection Rights:

Planet Dog Inc. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Planet Dog Inc. for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Planet Dog Inc. correct any information you believe is inaccurate. You also have the right to request Planet Dog Inc. to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Planet Dog Inc. erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Planet Dog Inc. restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Planet Dog Inc. processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Planet Dog Inc. transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

The right to consent withdrawal – A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products).

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: help@theplanetdog.com

6. How Long We Keep Your Information:

Your personal information is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted or in some cases anonymised. If you withdraw your consent then we will delete your personal information.

We will typically keep your personal data for ten years from (a) the closure of your account with us or (b) to enable us to deal with any issues or concerns you may have about how we handled your account or order, and also to allow us to bring or defend legal or regulatory proceedings.

7. Cookies & How We Use Them:

Planet Dog Inc. uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in.
Temporarily store non-personal data to improve the speed and performance of our Website.
Understanding how you use our website (analytics).

7.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

7.2 Cookies are pieces of code that allow for personalisation of our website experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes.

7.3 We use the following types of cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We may use third-party analytics tools such as Google Analytics, to help us measure traffic and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners, and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout.

Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it, and the marketing messages we send to you more relevant to your interests. We may also share this information with third parties who provide a service to us for this purpose.

Third party cookies: Please be aware that advertisers and other third parties may use their own cookies when you click on an advertisement or link on our website. These third parties are responsible for setting out their own cookie and privacy policies.

7.4 The cookies we use are designed to help you get the most from the website but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of our website. These settings will typically be found in the "options" or "preferences" menu of your browser. For further details please consult the help menu in your browser.

7.5 If you would like to find out more about cookies and other similar technologies, please visit www.allaboutcookies.org or the Network Advertising Initiative's online sources at www.networkadvertising.org.

8. Communication & Marketing:

8.1 Our platforms: If you have subscribed to our newsletter, entered any of our competitions or advised us of your email address, postal address and telephone number, you consent to receive communication from us about our latest news and special offers. Our emails refer to the products and services we offer, which we think may be of interest to you. Everyone has the option to opt-out of receiving marketing communications from us. If you do not wish to receive email marketing from us, then we recommend that you unsubscribe from our newsletters. This option is displayed at the bottom of all newsletters.

8.2 Third party platforms: When we participate on various platforms including Facebook, Twitter, Instagram and LinkedIn we may interact with you or collect your comments for service and complaints handling purposes. We also receive insights and analytics information from the platforms including the level of engagement with our posts so that we can understand the type of content you are interested to see.

9. Interest Based Advertising:

9.1 We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your online browsing history and your interests. To do this, we or our advertising partners may collect information about how you use or connect to our services, or the types of other websites, social media services, content and ads that you (or others using your device) visit or view or connect to our services so that we or our advertising partners may play or display ads on our services, on other websites, apps or services you may use, and on other devices you may use.

9.2 Typically, but not always, this information is collected through cookies and similar tracking technologies. We and our third party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.

9.3 We may also use certain forms of display advertising and other advanced features through Google Universal Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Doubleclick advertising cookie) or other third party cookies together to inform, optimise, and display ads based on your past visits to the Service. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences or by vising NAI’s online resources at http://www.networkadvertising.org/choices.

10. Tracking Technologies:

10.1 Our emails may contain tracking technologies that provide us with information about your interactions with our emails, including identifying if and when you have opened an email that we have sent you, how many times you have read it and whether you have clicked on any links in that email. This helps us measure the effectiveness of our marketing email campaigns, make the emails we send to you more relevant to your interests and to understand if you have opened and read any important administrative emails we might send you.

11. Privacy Policies Of Other Websites:

Planet Dog Inc. website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

12. Our Policy Towards Children:

Our Service is not directed at persons under 16 and we do not knowingly collect personal information from children under 16. If you become aware that your child has provided us with personal information, without your consent, then please contact us using the details below so that we can take steps to remove such information and terminate any account your child has created with us.

13. Changes To Our Privacy Policy:

Planet Dog Inc. keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12th July 2021.

14. How To Contact Us:

If you have any questions about Planet Dog Inc.’s privacy policy, or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Address: Planet Dog Inc., 22 Nottingham Road, Isleworth, England, TW7 6PB.

Email: help@theplanetdog.com

Telephone: +44 (0) 203 488 9318